Shipping Policy & Delivery Terms
Thank you for visiting and shopping at Flavourtecstore.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All Main Land orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
|Order||Estimated delivery time||Shipment cost|
|Up to 200 GBP UK Mainland||4-5 business days||20 GBP|
|Orders above 200 GBP UK Mainland||4-5 business days||FREE|
|UK Offshore||6-9 business days||100 GBP|
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Flavourtecstore.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Flavourtecstore.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
1. Deliveries are made throughout Europe. It is your responsibility to check your local laws regarding electronic cigarettes prior to placing your order. Flavourtec is in no way liable for products that are illegal in your locality.
2. Before accepting a package from courier please check if it is not damaged in transit. If the package bears damage marks you should not accept shipments. In the presence of courier make a damage report and contact us as soon as possible to clarify the matter.
If it happens that something is missing in the consignment or the level of nicotine e-liquid is different than the one that you ordered. Please let us know about that within 2 days of delivery. Short message and photo will be very helpful. Reports after that time period will not be considered.
3. We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with customer that is caused by events outside our reasonable control. We will use our reasonable endeavors to notify you if such an event occurs. The steps that we take in the event of a delay of delivery or disappearance of a package:
- If the package is not delivered within 7 days we make a claim for delayed delivery and we are waiting for a response from the An Post / Fastway;
- If the situation has not been resolved within two weeks we make a claim for the missing package, and we are waiting for a response from the An Post / Fastway.
4. We do everything in our power to offer the fastest shipping, lowest prices, and best customer service in the industry. We do everything we reasonably can to satisfy our valued customers, but one thing we have absolutely no control over is the package once it has been handed over to the courier. As such, we absolutely do not guarantee your package will be delivered to you under any circumstance whatsoever. There are NO EXCEPTIONS to this rule.
5. If the package is returned to us because it was not received from the courier / pickup point or was given the wrong address, the customer will be charged for the costs of re-delivering: Ireland €5.00, Outside Ireland €10.00.
6. If customer return to us a fully working product called as a faulty. The customer will be charged for the costs to re-send item Ireland €5.00, Outside Ireland- €10.00.