Refunds and Returns

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Please read this policy carefully. This is the Return and Refund Policy of

Order Cancelations

If you wish to cancel your order prior to shipping, you have a half hour window after you have placed your order in which to do this. As we want to get your order to you as fast as possible we employ a very quick pick, pack and despatch method so we may not be able to cancel your order if you notify us of cancellation after 2pm.


Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

You may contact us via address:
Flavourtec Sp. z o.o.
Geodetów 28, 80-298 Gdańsk, Poland

Email address:

Phone number:
+48 58 770 05 19

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

To return your product, address it to:
Flavourtec Sp. z o.o.
Geodetów 28, 80-298 Gdańsk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We do not cover any postage or courier for returns. You have the right to cancel your order at any time, up to 14 working days after the day you receive it. But, you must tell us straight away if you wish to do this. Please email us providing the following information:

- Order number,
- Name,
- Address,
- Reason for return, like: faulty, change of mind, etc. (optional).

Return Exceptions

Several types of goods are exempt from being returned due to hygeine and health & safety reasons, like:
- opened e-liquids, drip tips (mouthpieces), opened coils,
- atomisers or vaping kits which have been filled with liquid or used,
- any item not in its original condition, that is damaged or missing parts for reasons not due to our error,
- any item that is returned more than 30 days after delivery.


Once your return is received and inspected and assuming everything is in order, we will refund the product value and delivery charge, back to the payment method originally used. Please allow a few days for the funds to be received back into your account.

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